What is SOC as a Service (SOCaaS)?

SOC as a Service (SOCaaS) is a managed security service that provides organizations with a fully outsourced Security Operations Center. Svalbard Security's SOCaaS in Vancouver offers 24/7 security monitoring, threat detection, and incident response with a 4.6-minute average response time. It's typically 60-70% less expensive than building an in-house SOC.

What is the difference between MDR, XDR, and SOCaaS?

MDR (Managed Detection & Response) focuses on threat detection and response with human analysts. XDR (Extended Detection & Response) provides unified threat detection across all attack vectors (endpoints, network, cloud, email). SOCaaS provides a complete managed Security Operations Center. Svalbard Security offers all three services from our Vancouver-based SOC, and we help clients choose the right solution for their needs.

How much does penetration testing cost in Vancouver?

Penetration testing costs in Vancouver vary based on scope, complexity, and type of testing required. Svalbard Security offers competitive pricing for web application, network, API, and cloud penetration testing. Contact us for a free consultation and customized quote. All our penetration testers are CREST certified.

What cybersecurity services does Svalbard Security offer in Vancouver?

Svalbard Security offers comprehensive cybersecurity services in Vancouver including: SOC as a Service (SOCaaS), Managed Detection & Response (MDR), Extended Detection & Response (XDR), penetration testing, vulnerability assessments, GRC services, cloud security (AWS, Azure, GCP), application security, and compliance consulting (ISO 27001, SOC 2, PIPEDA, GDPR, HIPAA, PCI DSS).

Is Svalbard Security certified?

Yes, Svalbard Security is ISO 27001 certified, SOC 2 Type II compliant, and CREST accredited. Our security analysts hold industry certifications including CISSP, OSCP, CEH, and GIAC. We're proudly Canadian owned and operated from Vancouver, BC.

Do you offer 24/7 cybersecurity monitoring?

Yes, Svalbard Security provides 24/7/365 security monitoring through our SOCaaS, MDR, and XDR services. Our Vancouver-based security analysts monitor your environment around the clock with an industry-leading 4.6-minute average response time to security incidents.

What industries does Svalbard Security serve?

Svalbard Security serves organizations across Vancouver and Canada in financial services, healthcare, technology, retail, manufacturing, government, and professional services. We specialize in compliance requirements for regulated industries including PIPEDA, HIPAA, PCI DSS, and SOX.

How do I report a cybersecurity incident?

For emergency cybersecurity incidents, call Svalbard Security's 24/7 incident response hotline at 1-888-863-4454. Our Vancouver-based incident response team provides immediate assistance for cyberattacks, ransomware, data breaches, and other security emergencies.

Managed Detection & Response (MDR) Vancouver | 24/7 Threat Monitoring BC | Svalbard Security

How Heimdall Handles Detection

Heimdall's MDR layer is built on two purpose-built AI agents. The Watcher agent ingests log telemetry, endpoint signals, network flows, and cloud API events in real time — correlating across sources that traditional SIEMs treat as separate queues. The Triage agent scores, de-duplicates, and classifies every alert, suppressing false positives before escalating to human analysts.

The result is a 94% reduction in alert volume without loss of detection coverage. Analysts spend time on confirmed threats, not noise. This is not a threshold-tuning exercise — it is a structural change in how detections are processed.

Watcher Agent — Continuous Ingestion

Cross-layer correlation: Endpoint, network, cloud, and identity signals processed as a unified event stream.
Threat intelligence enrichment: Every event automatically enriched with IOC lookups, MITRE ATT&CK mapping, and asset context.
Zero blind spots: Heimdall ingests from sources your existing SIEM ignores — including SaaS audit logs and container runtime events.

Triage Agent — 42-Second Median Response

Automated classification: Triage agent assigns severity, determines scope, and drafts the initial incident summary before a human is paged.
Containment actions: For high-confidence threats, Heimdall can isolate endpoints, revoke tokens, or block IPs automatically — within the response playbook your team approves.
Analyst handoff: Escalated incidents arrive with full context — timeline, affected assets, recommended next steps — so analysts start at step 3, not step 1.

Human-Backed Escalation

Tier-2 analyst coverage: Complex incidents are handled by Svalbard's senior analysts with deep threat-hunting expertise.
Custom playbooks: Response procedures tuned to your environment, compliance requirements, and risk tolerance.
Post-incident reporting: Full root cause analysis, timeline reconstruction, and remediation validation delivered after every confirmed incident.

Coverage Without Compromise

Heimdall MDR operates continuously — no maintenance windows, no shift gaps. As new threat intelligence arrives, detection rules update automatically. You don't need to tune your SIEM every time a new attack technique emerges.

How Heimdall Handles Detection

Watcher Agent — Continuous Ingestion

Cross-layer correlation: Endpoint, network, cloud, and identity signals processed as a unified event stream.
Threat intelligence enrichment: Every event automatically enriched with IOC lookups, MITRE ATT&CK mapping, and asset context.
Zero blind spots: Heimdall ingests from sources your existing SIEM ignores — including SaaS audit logs and container runtime events.

Triage Agent — 42-Second Median Response

Automated classification: Triage agent assigns severity, determines scope, and drafts the initial incident summary before a human is paged.
Containment actions: For high-confidence threats, Heimdall can isolate endpoints, revoke tokens, or block IPs automatically — within the response playbook your team approves.
Analyst handoff: Escalated incidents arrive with full context — timeline, affected assets, recommended next steps — so analysts start at step 3, not step 1.

Human-Backed Escalation

Tier-2 analyst coverage: Complex incidents are handled by Svalbard's senior analysts with deep threat-hunting expertise.
Custom playbooks: Response procedures tuned to your environment, compliance requirements, and risk tolerance.
Post-incident reporting: Full root cause analysis, timeline reconstruction, and remediation validation delivered after every confirmed incident.

Managed Detection & Response

How Heimdall Handles Detection

Watcher Agent — Continuous Ingestion

Triage Agent — 42-Second Median Response

Human-Backed Escalation

Coverage Without Compromise

Heimdall is your SOC.

Managed Detection & Response

How Heimdall Handles Detection

Watcher Agent — Continuous Ingestion

Triage Agent — 42-Second Median Response

Human-Backed Escalation

Coverage Without Compromise

Heimdall is your SOC.